frequently asked questions

Q. What Does Our Physiotherapy Memberships include?

• Weekly 1:1 Physiotherapy Rehab session

• Unlimited access to our Strength and Conditioning Classes

• Customized Prehab Strength and Conditioning Program

• Priority Booking

• Access To your customized strength and conditioning program via our app

• 24/7 access to our physiotherapist and strength and conditioning coach

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Q. What happens during an initial physiotherapy assessment?

At your initial assessment, your therapist will take an in-depth medical history, as it pertains to your current injury. Next, they’ll do an assessment, and use any relevant outcome measures needed in order to ensure a proper diagnosis. From there, you’ll discuss your goals for treatment, and design an individualized plan that helps you achieve them.

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You can expect:

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• hands on therapy

• activity modifications

• pain management strategies

• corrective exercises

• tips for safe exercise

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Q. What do I wear for my appointment?

Comfortable, loose fitting exercise clothing is preferred. Please wear something that allows the therapist to expose the injured area for assessment and treatment, if required.

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Q. Do you direct bill extended health plans?

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No, we do not offer direct billing.

Q. Do you accept ICBC or WSBC claims?

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At this time, we only accept ICBC claims.